Cancellation & refund policy

1. Cancelling a booking

You can request a cancellation from my bookings or by contacting us. The refund depends on how far ahead of the start time you cancel:

• More than [48] hours before the start: [full] refund.
• Between [48] and [24] hours before the start: [50]% refund.
• Less than [24] hours before the start, or no-show: no refund.

[Time windows and percentages to be confirmed — they must match what is shown on each experience page.]

2. Rescheduling

Subject to availability, you may move your booking to another date [up to 24/48 hours before the start, to be confirmed]. One free change is included; further changes may carry a fee.

3. If we cancel

If we cancel or materially change your experience for any reason, you choose between a rescheduled date, another experience of equal value, or a full refund — including when the cancellation is caused by weather, strikes or other events beyond our control.

4. Attraction tickets

Tickets for third-party attractions often have stricter conditions set by the attraction itself. The conditions that apply to your ticket are shown before payment; where the attraction's rules are stricter than ours, theirs apply.

5. How refunds are paid

Refunds go back to the original payment method within [5–10] business days, depending on your bank. Approved refunds that cannot be returned to the card are settled by bank transfer.

6. Requesting a refund

Contact us with your booking reference. We confirm eligibility within [one working day] and process approved refunds immediately after.